You got a bad Google review: Now what

First and foremost: Don't freak out. There are many circumstances that play into this negative cyber attack on your business and your reputation but it's not the end of the world.
Did you know that positive Google reviews are one of the highest ranking factors for scaling the Google My Business Map Pack? In addition to backlinks and trusted citation sources, positive or negative reviews can either help or hinder your long term SEO goals.
If your business has incurred a negative or fake review there are steps you can take to remove this review for good.

So what can you do today:

• ​Don't freak out
• Evaluate the situation
• Respond in a timely manner
• If this is a fake review, from a competitor or someone who's disgruntled against your business, flag it for removal.
• Stay on top of it

If you follow this process, in time you'll see these fake/spam reviews on your Google My Business Map Pack fall right off. If this is a negative review from a past customer do anything you can to rectify the situation. Make sure to follow up with them to change the review after you've made it right for them.
Everyone makes mistakes and one experience can define your company's image in this person (and whoever they talk to) so make sure to provide the highest quality customer service possible.